17. Appeals and Human Review

Make recourse, evidence, and reviewer consistency part of the enforcement architecture.

Reader outcome

Design evidence packages, review queues, escalation paths, audit trails, explanations, and correction mechanisms.

Decision questions

• What evidence can a reviewer understand and independently verify?
• Which decisions require dual control or specialist escalation?
• How are reviewer disagreement and consistency measured?
• How do overturned decisions repair accounts, models, policies, and downstream effects?

Evidence needed

• Review-system and content-moderation operations research
• Appeal overturn and time-to-resolution data
• Human factors, fatigue, and consistency evidence
• Feedback-loop risks when appeal labels train detectors